Ordering Info & Terms of Service
TO ORDER: Please send us an email with the items you would like a quote on, as well as your contact info and we will get back to you within 48 hours. CONTACT US HERE
MINIMUM ORDER POLICY
-Due to the nature of our process, we require minimum orders for all our services.
SHIRTS & APPAREL: -Minimum order of 12 pieces per design. Minimum of 6 items per colour (ie: 6 Red shirts, 6 Blue shirts = 12)
POSTERS: -General gig poster printing has a minimum of 50 pieces, to receive the listed prices. Limited Edition prints, Art Prints or other custom work, printed in lower runs can be arranged, and are quoted on a case by case basis.
STICKERS: -Minimum order of 24 sheets, or 250 stickers per design. Special runs can be discussed, but will be billed at our hourly “shop rate.”
TURN AROUND TIMES:
-All turn around times start from when we receive your camera ready art, complete details of the order, and a 50% deposit.
-All turn around times are listed in BUSINESS DAYS, which are days that aren’t weekend or holidays.
-Any changes to the order, additions or subtractions will cause a delay in your order.
-ALL turn around times are approximate, and are dependent on our workload at the time. If your order has a specific date of completion, you must inform us upon placing your order.
-Rush fees may be charged for orders needed faster than our turn around time. We reserve the right to add rush fees to orders that are delayed due to customer reconsiderations
-Turn around times do not include shipping time, which can be from 1 day – 7 days, depending on where you live, holiday schedules, and what courier you decide to use.
ORDER CANCELLATIONS
- If you cancel your order before it is started, we will refund you 50% of your deposit (25% of the total bill)
-If your order is cancelled after we start making screens, inks or ordered shirts, you will be required to pay for any and all work already completed (films, screens, custom ink mixes etc)
-If your order is cancelled after we have completed it, you are still required to pay the full total on the invoice.
CUSTOMER SUPPLIED ART
-Customers are expected to provide their own, camera ready artwork. If the artwork is not print-ready, you will be contacted. This can involve the client fixing the art to our specs, or hiring us to do the work. Artwork adjustments run at $50.00 an hour.
-In the event the customer requires an entire design to be created, we will locate a designer capable of doing the work, and connect the client directly with them. This would be an extra expense and not included in original quotes or turn around times.
SUPPLIER STOCK
-We are not responsible for distributors shortages of certain styles, colours or sizes or specific special order items. We do not warehouse tens of thousands of shirts, and rely on our distributors networks to obtain printable material. If they are out of stock on a certain item, we will do our best to locate a sufficient replacement.
SHIPPING
-All orders are shipped via Purolator, or Canada Post Xpress Post.
-All orders will have a tracking number. If you aren’t emailed a tracking number, please ask and we will send it to you ASAP.
-ALL orders are F.O.B our address in Kingston Ontario.
STUFF WE CAN’T CONTROL
-Sometimes things happen . . . seriously.
